The BRANDInsider crew traveled to Fashion Island in Newport Beach, California to see the latest model updates from Tesla Motors Inc. Fashion Island is home to Tesla’s OC retail showroom. We had the rare opportunity to interview George Blankenship, VP of Sales and Ownership Experience. George gave BI the inside scoop on a wide variety of topics about their products, the Model S and coming soon to production the exciting new Model X featuring the Falcon Wing door design.
Innovating the Car Buying Experience
Tesla is at the forefront of changing the traditional way customers buy vehicles. According to Blankenship, Tesla’s goal is to not “sell you” a vehicle but to help the customer make the right purchase they want to make. George says that Tesla’s goal is to create a positive, helpful process that becomes an enjoyable experience like going into an Apple store and buying something you want rather than something that was sold to you. Innovating the buying process is in line with their objectives to innovate the auto industry purchase process that is a hundred years old. Customers should leave happy and feel good every time they have an experience with Tesla, whether it’s the product, the people or the process.
Doing the impossible
When Tesla announced they would build the first electric-powered vehicle that could travel over 200 miles, people said, “its impossible”, and then Tesla did it, according to Blankenship, and we are doing it again with the Model S and Model X. Tesla Motors gained widespread attention by introducing the Tesla Roadster, the first fully electric sports car in 2010. The Roadster, which is currently sold out in North America, was the first to offer a supercar performance without supercar emissions. The zero-emissions Roadster can drive 245 miles per charge. The Roadster’s AC induction motor and single speed gear box create instant torque from 0 rpm. With 300 horsepower the car smoothly accelerates from 0 to 60 mph in 3.7 seconds.
Model S
Tesla’s newest Model S will be released in June, a month before its scheduled release. At the Tesla event in Newport Beach, they previewed four Model S Betas – One in each Signature color: Signature Red, Pearl White, Silver and Black. During the event guests were able to experience the Model S interior and view a demonstration of the in-dash 17″ touch screen. When equipped with the 85-kWh lithium-ion battery pack, the 2012 Tesla Model S provides “greater than 300 miles per charge using the 2-cycle EPA test procedure guidelines,” according to Tesla chief executive officer Elon Musk.
Recently, Tesla Motors posted data of its independent testing of the Model S. According to Tesla, the 85-kWh version of the Model S is “expected to achieve 250-350 miles of range during constant-speed highway driving at 50-70 mph,” provided that these conditions are met: constant speed, flat ground, no wind, climate control OFF, 300 pounds of vehicle load, windows up, sunroof closed, tires inflated to recommended pressures, battery pack less than one year old.
Model X
The Newport retail store event also featured the Model X which according to Blankenship will run under the same platform as the Model S. The Model X will feature a first of its kind passenger door called Falcon Wings which have hinges on the top and open upward, rather than sliding sideways like the doors of typical minivans. Tesla expects to begin production of Model X in late 2013, and have them ready to be delivered in early 2014.
Exceeding Expectations
As Blankenship tells BI, Tesla is all about creating vehicles that people will be excited about. Customers will find Tesla primarily through their website, social media exposure, special events and word of mouth. and become product enthusiasts. Tesla’s marketing approach does not target a specific demographic and believe the vehicles will appeal to buyers for different reasons like design and style, performance, and eco- friendly transportation approach to the planet.
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